Nice variety for breakfast. Catered well for vegetarians. Appeared to be short staffed in breakfast area. Cooked breakfast items were very slow to be replaced. Eggs needed to be changed as had been sitting for a long while and were like rubber. Requested fresh eggs. Young member of staff had not passed this onto kitchen. Young staff girl needed to take trays out to kitchen to be replenished as food was dried out what was left. All she kept doing was moving the food around in the trays, We were told that the young girl had some difficulties but she should have been mentored on the floor. Food would have been nicer if it was freshly replaced. £12 breakfast!!!!! need to monitor quality and presentation.
Jennifer
Μάρτιος 2025
Very friendly stuff, the hotel looked cleaned overall, comfy room with good sized bed.
Elenanas1
Σεπτέμβριος 2024
Nicely decorated public areas and the room, which was modern and tastefully designed. Ordered evening meals in the bar area which we enjoyed. Breakfast on the first day was lovely with everything available, but not so good on day 2. Staff were lovely and helpful and we would stay again but please get more staff in the kitchen and dining room.
Sue
Ιούνιος 2024
I really liked the staff members who greeted and checked me in at Reception. They were really nice and made great conversation. Also the bar/Restaurant staff went above and beyond to give me a great service. And, finally the breakfast was amazing!
Alex
Νοέμβριος 2023
The Reception staff went out of there way to help with our questions. Unfortunately our car unexpectedly broke down and we had to leave it in the car park. They assisted with taxi numbers and trip to the airport and even water for the engine. Nothing was too much trouble - so sorry not to have got the name of the young lady from the morning and the gent in the late evening.
Lynsey
Μάιος 2024
I was very slightly perturbed when I read some negative reviews of this hotel. But I am mystified how anyone could have other than very positive views. The reception staff were efficient and friendly, the room was well decorated, very clean, and daily housekeeping was a big bonus and something that has disappeared from an awful number of hotels. The public areas were spacious, well decorated and comfortable. No problems with disabled parking, and the hotel’s location was very handy for the M11 as well as being on the outskirts of Harlow itself. The hotel proved to be excellent value for money, and I would certainly look forward to a future stay there. 100% recommended !
Alan
Μάρτιος 2024
Convenient for visiting my family who live nearby. Room clean, spacious, nice to have a bath with fluffy towels and nice toiletries. Good coffee tea facilities to use. Staff very helpful. You can order take away meals easily if you want to.
Vicki
Δεκέμβριος 2024
The bed was super comfy and we were pleased with the bathroom, in particular the good lighting and there was plenty of hot water. There was a bath as well as a shower, which I was grateful for. The breakfast provided was excellent.
Julia
Αύγουστος 2024
The room was made up every day which is excellent. It was lovely to come back to freshly made beds and clean towels every day. The morning and day staff were very friendly. The shower was amazing!! The room had everything you need including iron and ironing board. I love the fact that it has windows that can open for fresh air every day too. Some hotels don't have windows that open, so we were very pleased. The room size was also very spacious.
Diana
Οκτώβριος 2023
They’ve had tremendous amount of money spent on this hotel in the last year. Also, they have got rid of the old furniture in the bedrooms and really brought it up.
Anna
Ιανουάριος 2024